Download Microsoft Office 2013 15 0 4454 10021

Hi Stephen,

As I understand you are unable to get the updates for Office. Let me assist you with the issue.

In order to check if Office is installed as Click to run, you need to go to control panel, programs and features list.

Try the step below and check the result:

Try repairing the Office installation and check if it helps:

Let us know the result.

Thank you.

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It is definitely the Click-To-Run version of Office. I did the Online Repair and rebooted and it reinstalled the same older version 15.0.4454.1510.

1.Open Word.

2.Click on theFile tab. J cole forest hills drive album zip.

3.Click onAccount.

4.Click onUpdate Options.

5.Click onDisable Updates.

6.Click onUpdate Options again.

7.Click onEnable Updates.

Perform a repair of office and check.

If this does not help then create new user account and verify.
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I already tried all this before posting. It happens under multiple accounts. The repair didn't change anything. I already tried disabling/enabling updates. None of this worked.

If the update uses a specific website or port, I can ensure that these are not blocked on our corporate network. That would be useful information.

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Hi Stephen,

Thank you for replying.

If the computer is connected to domain, I would suggest you to isolate the computer from the domain network and check if it works.

You may also try connecting the computer to a different internet service provider and check if it helps.

Check if the date and time on the compute is set correctly.

Let us know the result.

Thank you.

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That is not a solution. I have 1500 more of these to update.

If you provide the ports or sites that the update service is attempting to connect to, that would be a possible solution.

If you could provide another way to force an update to the product rather than disable/reenable the update setting, that would also be a possible solution.

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Hi Stephen,

Thank you for replying.

Since you have more than 1500 computers, I would suggest you to post your query in the forum below for better suggestions:

You may also check if the issue occurs on single standalone windows machine that has never been connected to a domain environment or on a computer which has been fresh installed with the windows and then install Office.

To know the sites and ports for windows updates, you may refer to the following link:

http://technet.microsoft.com/en-us/library/bb490846.aspx

Thank you.

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Ports, protocols and URLs used by Click-to-Run

http://technet.microsoft.com/en-us/library/jj219420.aspx

1.Open Word.

2.Click on theFile tab.

3.Click onAccount.

4.Click onUpdate Options.

5.Click onDisable Updates.

6.Click onUpdate Options again.

7.Click onEnable Updates.

Did this solve your problem?

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